Pan Transit Vanlines LLC

Do not do business with Pan Transit Van Lines!! They are an unethical and a horrible business, with crooked employees. Unbeknownst to us, they outsourced our move to another moving company called “Colonial Van Lines”. The movers originally said they would pick up on the day-of by 3PM. Then they changed it to between 11AM-2PM. Then they changed it to 2PM-5PM. They did not show up until 10:30PM that night(!!) after lying to us multiple times on where they were coming in from. They were also supposed to bring two people to help with our move. But only one person showed up, the driver. Who spoke broken English. Who proceeded, along with the dispatcher from Colonial to force us to sign a Waiver of all Liability, with ZERO explanation as to why they were requiring that we sign this document. After multiple phone calls trying to get answers on all of this (and the Colonial dispatcher hanging up on us multiple times!) the driver was instructed to leave. At 11PM…leaving us high and dry with no moving company and no place to sleep. We ended up at a horrible hotel nearby (the only hotel available in the area that night) and then we rented a UHaul moving truck the next morning, hired some local movers to help us load the truck and we drove all afternoon/evening to reach our end destination. We demanded our initial down payment back from Pan Transit Van Lines and they refused to refund us. So, save yourself from any risk of going through what we went through and stay away from these people at Pan Transit Van Lines….they are the worst. And same for Colonial Van Lines as well….just a horrible company to deal with too!

Move size: Studio Service cost: $1400

I gave this company an $800.00 deposit on Jan. 2, 2024.I signed a contract for $2,200.00 to move from Tallahassee to Thomasville. They called me a week before my move to make sure they had all of my items. I told them I also had a washer and dryer. He added that and raised the price to $2,900.00. The Packers came a day early and told me they would pack my things and leave it in the truck overnight. When they looked around they said, "I don't know what the office was thinking, but it is going to be a lot more than what they quoted you". I told them to leave and had to scramble to hire to movers and get a UHaul. I was never refunded my $800.00. They should be shut down!!!!

Move size: 2 Bedroom Home Service cost: $2200

This is a completely sham moving company. Please be aware that they do fraud business and they outright cheat people. They’ll provide a quote and then make you sign contract and then, steal the money from you. They are brokers and once the contract is signed they don’t take any responsibility. They used some other company for the dispatch and the movers came without any packing materials that they had signed up for in the contract. And then, they start misbehaving with you. It was almost scary and they act like goons when you talk to them. EXTREMELY RUDE!! … the customer service is thisdisgusting even before they have started the job!! … STAY AWAY FROM THEM! THEY WILL LOSE ALL THEIR BUSINESS IN FUTURE!!!

Move size: 2 Bedroom Home Service cost: $6000

This company is the biggest scam I’ve ever heard about for movers. They were extremely nice while I was booking them. I talk with the company no less than 4 times about size of the move. It was a very minimum move and they kept telling me I was way below the minimum move and I could add a lot of things. We did end up adding a couple items and when they arrived they said it would be double the price we were quoted. They also said thepickupfee, cash of course, would be 75% not 50% that we were told. After weeks of waiting they delivered the boxes and furniture and I’ve never seen such smashed boxes (including those on the van for the next costumers). We had the big Costco Black and Yellow crates that are extremely thick. The top was smashed. We had brand new Kirkland pots and pans that are also extremely thick and strong and the pots were bent where the lid no longer fits. I don’t even know how that could happen! Every box was smashed. Kitchen table was damaged, kitchen chair was damaged. It just goes on and on…. I am filing a claim but I’m not holding out hope. I will write another review to let people know how that works out.

Move size: Studio Service cost: $2200

My husband Anthony and I Just go with this company moved from West Covina California to Sugarland Texas . STOP GOING WITH THIS COMPANY AND DEAL DIRECT WITH MOVING COMPANY INSTEAD!! because all this company does is takes your deposit money find a 3rd moving company and promised all kind of stuff and don’t takes any responsible for their words.

It been 3 weeks now I haven’t have my stuff and they said probably a month or so? Lolz. Just do your self and rent an 4 of the 16 feet containers from moving company and cost your even less than what I’m paying $13k right now.

Imagine I got a new born baby and a 5 years old girls have to deal with no home stuff at my new home now . They just don’t give a Ss… h… and I’m on the process of filing a lawsuit on them

if I don’t get my stuff within a month time frame I will report to police because now I don’t even know why what they did to my stuff that took so long now.

I don’t know why they got this good review but must be fake . They promised you whatever to get the deal and when the problem come they don’t handle.

Took our deposit money for container size cost is $6,057 . We decide to upgrade for a larger moving space cost us $9,350 extra deposit money they took but we decided to cancel our extra space we don’t need anymore within 72 hours per contract agreement and go back to our previous moving space $6,057 cost .

They confirmed in emailed that they cancel the $9,350 and go back to $6,057 but on the moving date they show up with $9,350 !!!! We were force to take that deal with an 3rd moving company they hire and even extra around $13k total !!! Lolz.

Bottom line is if this company can go back on their words with even a written word prove on emailed that they stated they cancel the $9,350 but never did !! Imagine what to they can do beyond that. In other words, Written contract don’t mean nothing to them !!

If that not bad . What you think when you move 1500 miles away out of state and now probably take more than a month to get your stuff ??

Well, they will have to answers all these question from my lawyer and police soon.

I will make sure that extra charge they cheated on me and all that mislead information from their sale rep they have to pay me back 10x .

Every customer’s see this review they will lost a customer . I’m a business owner’s myself . To lied and cheat on your customers only for one thousand but end up losing many mores customer in future .

This company will go broke soon or later .

Move size: 4+ Bedroom Home Service cost: $12966

This company is a fraud. When I have time settle down in Texas I promised with my hearth I will sue this company . I booked my moving trip with sale rep Scott. cost me $6057 . I called back and would like to add more stuff add to the moving truck.

A week later I change my mind and I want to cancel add on inventories to the truck and would like to keep my original price of $6057. I got prove in email that I cancel and would like to go back to my original quote of $6057 and they even emailing me back stating they will put back to original pricing but that not the case! On my moving day a 3rd moving company come in with the second quote $9,350 that I canceled instead the right quote should be $6,057. I was promised by their sale rep a 28 feet truck with a lift gate but I didn’t received what I get. I have to go through all the headache explain that to a 3rd company that I need a lift gate. So finally they show up with 26 foot truck in stead of 28 foot truck .

Now they charging me $13000 thousand today V.S $6057 they quote me. I admit my stuff is much more heavier and I told them to load up half truck only ! That more than fair ok. Just like sale rep promise me that I’m able to load at least almost full truck with the quote $6,057! I meant only half truck they try to charge me $10,000 !!!

I have to give back the house to landlord 3 day later from today and is Saturday ! I’m moving from Cali to Texas would you think I have a choice now ? So I’m spending $10,000 plus almost $3000 deposit. Now I have to spend another $3500 container asap bc the truck can’t fill all my stuff . Cost me almost $16,500 for moving now . If I know they company doing fraud stuff like this I would have rent 2 Of the 16 feet self moving container cost me $7000 total Instead of $16,500 !

The bottom line . This company sale rep straight mislead you and don’t take responsible for their word. Now, everyone’s point finger at each other. The company is mainly responsible .

Move size: 4+ Bedroom Home Service cost: $12955